Privacy Policy

Effective Date: May 2026

Healing Hands Massage Therapy respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a booking, purchasing a gift voucher or receiving massage therapy services. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who We Are

Healing Hands Massage Therapy is a women-only relaxation massage practice operated by Kirsty Boston from a private home studio in Mornington, Victoria.

What Information We Collect

We may collect personal information including:

  • Name
  • Address
  • Email address
  • Telephone number
  • Date of birth (where relevant)
  • Emergency contact details
  • Appointment and booking history
  • Payment information
  • Gift voucher transactions
  • Information you provide through website enquiries

Because massage therapy involves your health and wellbeing, we may also collect limited health information relevant to your treatment, including:

  • Medical conditions
  • Injuries
  • Allergies
  • Pregnancy information
  • Physical concerns relevant to massage treatment
  • Other information you voluntarily provide before or during your consultation

We only collect health information necessary to safely provide massage therapy services.

How We Collect Information

Your personal information may be used to:

  • Schedule and manage appointments
  • Provide massage therapy services
  • Maintain client treatment records
  • Process payments
  • Issue gift vouchers
  • Respond to enquiries
  • Send appointment confirmations and reminders
  • Improve our services
  • Meet legal and regulatory obligations

Where you have provided consent, we may also send occasional updates, wellness information or special offers. You may opt out of marketing communications at any time.

Disclosure of Information

Healing Hands Massage Therapy does not sell, rent or trade your personal information.

We may disclose information to trusted service providers who assist in operating the business, including:

  • Booking software providers
  • Payment processors
  • Website hosting providers
  • Email communication platforms
  • Professional advisers such as accountants or legal advisers

We will only disclose information where necessary to provide services, comply with legal obligations or where you have consented. We do not generally disclose personal information outside Australia.

Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored securely in:

Password-protected electronic systems Secure booking and client management platforms Locked physical records where required

Only authorised persons involved in the operation of Healing Hands Massage Therapy have access to your information.

Website Information and Cookies

When you visit our website, certain information may be collected automatically including:

  • Browser type
  • Device information
  • Pages visited
  • Website usage statistics

This information is used to improve website performance and user experience.

Our website may use cookies to enhance functionality and understand visitor behaviour. You may disable cookies through your browser settings, however some website features may not function correctly.

Our website may use cookies to enhance functionality and understand visitor behaviour. You may disable cookies through your browser settings, however some website features may not function correctly.

Accessing and Updating Your Information

You may request access to the personal information we hold about you at any time. If you believe any information is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.

Data Breaches

If a data breach occurs that is likely to result in serious harm, Healing Hands Massage Therapy will take appropriate action in accordance with the Notifiable Data Breaches Scheme under the Privacy Act (2008).

Third Party Websites

Our website may contain links to third-party websites including booking platforms and social media sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy, wish to access your personal information, or make a privacy-related complaint, please contact:

Kirsty Boston Healing Hands Massage Therapy Mornington, Victoria Email: [Insert Email Address] Phone: [Insert Phone Number]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.